Shipping & Delivery
Shipping - Domestic
Shipping - International
We ship to the following international countries:
New Zealand, Ireland, United Kingdom, United States, Canada, China, Hong Kong SAR, Japan, Singapore, South Korea, Taiwan, Thailand, Vietnam, France, Germany, Italy, Netherlands, Norway, Spain, Sweden & Switzerland
Free shipping for orders over $350. delivery is usually between 5-14 days.
Order Processing Time
All orders are processed within 1-2 business days. You will receive an email confirmation once your order has been dispatched, along with tracking information so you can follow your GIOH bags on their journey to you.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track your package through our courier partner’s website or via the link provided in the email. Please allow 24-48 hours for the tracking information to update.
Customs & Import Duties
For international orders, please be aware that your package may be subject to customs duties, taxes, and import fees as per your country's regulations. These charges are not included in our prices and are the responsibility of the buyer. We recommend contacting your local customs office for more information on any potential charges.
Delivery Issues
If your package has not arrived within the estimated delivery time, please contact our customer service team at [Your Customer Service Email] with your order number. We will work with the courier to resolve any issues as quickly as possible.
In the rare case that your package is lost or damaged during transit, please notify us immediately. We will either replace your order or issue a refund, depending on the situation.